If you are trying to figure out how to cancel your Arlo subscription, the process is straightforward once you know which method you originally signed up with. Arlo requires you to cancel through that same channel, whether that is the Arlo website, the Android app, or a third-party store like Apple or Google. Get it wrong and you will end up staring at a “Cancel” button that does nothing. Below is the full walkthrough for every subscription path, along with what actually happens to your cloud recordings once the plan ends.
Why People Cancel Their Arlo Subscription
Arlo cameras generally do not support local storage, so cloud recording is the only way to keep a video history on most current models. As a result, the Arlo Secure plan often ends up feeling less optional than subscriptions from other brands. Some owners cancel simply because the monthly cost has crept up after repeated price increases over the past few years. Others cancel because they are switching brands entirely, moving to a camera with free local storage, or downsizing after selling a house. Whatever the reason, Arlo makes cancellation itself fairly quick once you know which method applies to your account. The confusion almost always comes from picking the wrong cancellation channel, not from the cancellation process itself.
Before You Cancel: Save Your Recordings First
Once your Arlo Secure plan ends, cloud recordings are deleted within 48 hours. Therefore, if there is anything in your video history worth keeping, download it before you start the cancellation steps below. There is no grace period for retrieving footage after that window closes, and Arlo support cannot restore it once it is gone.
Quick check first: open the Arlo app and look at Settings, then My Account, then Billing. That screen tells you exactly where the subscription originated (Arlo, Apple, Amazon, or Google), which determines which set of steps below applies to you.
How to Cancel Your Arlo Subscription on the Website
This is the method that works for most direct Arlo subscribers, and it is also the only cancellation route available if you are on an iPhone. As a result, if you are unsure which method applies to you, start here.
- Go to my.arlo.com in a browser and log in with your Arlo account.
- Click Secure, then select My Arlo Account.
- Choose the location or camera tied to the plan you want to cancel.
- Click Change Plan, then select Cancel Subscription.
- Follow the on-screen confirmation, and check your email for the cancellation confirmation once it goes through.
Canceling Through the Arlo Secure App (Android Only)
If you subscribed directly through the Arlo Secure app on an Android phone, you can cancel from the same app. In contrast, this option is not available on iPhone, since Apple requires in-app purchases to be managed through the App Store instead.
- Open the Arlo Secure app and tap your Location at the top of the screen.
- Tap Plan, then Modify Plan.
- Select Cancel Plan and confirm.
- The app will show the exact date your access ends, so note that before your next billing cycle.
Subscribed Through Apple or Google Instead?
This is the part that trips up the most people, and it is worth repeating clearly: Arlo Support cannot cancel a plan for you if it was purchased through a third party. If your subscription shows up on your Apple or Google billing statement instead of a direct Arlo charge, use the steps below instead of the website or app.
iPhone or iPad (Apple ID subscribers)
Open Settings, tap your name at the top, then Subscriptions. Find Arlo in the list, tap it, and select Cancel Subscription. This is the only way to stop billing for an Apple-originated Arlo plan, since canceling inside the Arlo app itself will not affect an App Store subscription.
Android via Google Play
Open the Google Play Store app, tap your profile icon, then Payments & Subscriptions, then Subscriptions. Select Arlo and tap Cancel Subscription.
Amazon or a bundled carrier plan
If your plan came bundled through Amazon or a home security partner, manage the cancellation through that provider’s account settings instead. Arlo cannot modify billing that originates outside its own platform.
What Happens After You Cancel
Your subscription stays active through the end of the current billing period, so you will not lose access immediately. Once it expires, live viewing and motion alerts continue to work, but cloud recording stops and no new clips are saved. Additionally, any recordings already stored in the cloud are deleted within 48 hours of the plan ending, which is why saving anything important beforehand matters. A small number of older Arlo cameras still carry a legacy free 7-day cloud tier, though Arlo has been phasing this out as those models reach end of life, so do not count on it being there.
If you are canceling to cut costs rather than switching security systems entirely, it is worth comparing what you are giving up against cameras that never required a subscription in the first place. The Tapo C120 offers free AI person and vehicle detection with local microSD storage and no monthly fee at all. If you want a fully wireless outdoor setup, the eufy S330 (eufyCam 3) stores locally on its HomeBase with no subscription required, even for AI face recognition. For a budget-friendly wired option, the Wyze Cam v4 also records locally at no ongoing cost.
Monthly vs. Annual Plans: Timing Your Cancellation
If you are on a month-to-month Arlo Secure plan, canceling at any point simply stops the next renewal, and you keep access through the end of the period you already paid for. Annual plans work differently, however, since Arlo generally does not prorate a refund for the unused portion of the year.
As a result, if you are on an annual plan and cost is the main reason for canceling, it is often worth waiting until close to the renewal date rather than canceling mid-year, since canceling early does not get any money back and only shortens how long you can still use the features you already paid for. Check your renewal date under Billing in the app or on my.arlo.com before deciding when to pull the trigger.
Avoiding an Accidental Resubscription
Once you cancel, double check that you did not accidentally leave a free trial active on a second camera or a second location under the same account. Arlo sometimes runs separate trial periods per device, so canceling one plan does not always cancel all of them. In addition, if you plan to sell or give away a camera, remove it from your Arlo account first. Otherwise a future owner could unintentionally trigger a new trial period tied to your original account and payment method. Finally, keep the cancellation confirmation email until after your next expected billing date passes, since that is the easiest way to prove the cancellation went through if a charge shows up unexpectedly.
Frequently Asked Questions
Can I cancel my Arlo subscription from the iPhone app?
No. Arlo does not support in-app cancellation on iOS. You must cancel through your Apple ID subscriptions menu instead, even though the plan itself is managed inside the Arlo app.
Will my cameras stop working if I cancel?
No. Live viewing, motion alerts, and two-way audio continue to work without a subscription. What you lose is cloud video recording and history, along with AI features like person, package, and vehicle detection on current-generation cameras.
How long do I have to download my recordings before they are deleted?
48 hours from the date your subscription ends. After that window, cloud recordings are permanently removed and cannot be recovered.
Can Arlo support cancel my plan for me?
No. Arlo Support is not able to change or cancel a subscription on your behalf, especially if it was purchased through Apple, Google, or Amazon. Cancellation always has to happen through the original point of purchase.
Bottom line: find out where your subscription was purchased first, then cancel through that exact channel. Website or Apple ID for iPhone users, the Android app or Google Play for Android users. Do that, and your cameras keep working for live view either way, you just lose cloud history once the current billing period ends.
For the full breakdown of what each Arlo tier costs and includes, see the Arlo Secure plans guide. If you are moving away from Arlo entirely, our best security cameras with no subscription roundup covers the strongest subscription-free alternatives. For hands-on Arlo hardware coverage, see the Arlo camera reviews hub.
